Client Handbook

Guiding Principles and Business Philosophy

Chicago area. We perform our professional services with pride and respect. The client's dignity and sustained well-being are our guiding principles.

MISSION: American Home Health provides compassionate, cost-effective services with pride and respect.

Guiding principles are permanent goals in the sense that they do not change and they are not compromised. All activities should be conducted with the following guiding principles in mind:

• Integrity
  Be honest, ethical, fair ad respectful with customers, suppliers, caregivers and staff.
• Tenacity
  Practice commitment and endurance with a proper mixture of decisiveness and patience.
• Productivity
  Recruit, train and retain good people who consistently complete assignments and deliver quality services based on established standards.
• Profitability
  Achieve a fair profit commensurate with the investment, effort, risk and value to the customer.
• Growth
  Invest appropriate to build and develop our people, business and systems to maintain a long-term leadership position.
• Generosity
  Share the benefits and rewards with everyone including employees, shareholders and the local community.
• Quality and Value
  We take pride in every service and related process we provide.
• Service
  Customer and employee satisfaction and trust are the foundation of our success.
• Decentralization
  Effective decentralized (local) responsibility with centralized coordination and support.
• Results and Rewards
  Must be measurable and based upon achievement of our goals.
• Open Communication
  Issues are brought to the appropriate level in the organization for resolution.
• Being Positive, Participative and Hardworking
  We are flexible yet highly focused as a team on doing it now and keeping it simple.

“Well understood and followed principles and philosophies are the basis for success, helping us achieve our mission while enhancing the quality of life of all those associated with AHHC”