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Client Handbook

Grievance and Complaints

If you feel your rights as a client have not been properly addressed and/or respected, you have opportunity to initiate an inquiry or complaint. Your identity will be protected if requested. Complaints can be made to the Nursing Supervisor. Complaints can also be filed with the State Department of Health and the Better Business Bureau. The State Central Complaint Registry is available 24 hours a day, seven day a week. Response to an inquiry or information will normally be responded to during regular business hours.

Home Health Toll-free Hotline: The purpose of the hotline is to receive complaints or inquires about home health agencies that are Medicare certified and operate in Illinois. The patient also has the right to use the hotline to lodge complaints concerning the implementation of the advance directives requirements.

Illinois Department of Public Health Central Complaint Registry 1-800-252-4343.

Unresolved concerns about care or safety may also be made to Joint Commission:

By Phone:

1-800-994-6610

By E-Mail:

complaint@jointcommission.org

By Mail:

Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

To report a complaint about a laboratory Operation call 1-877-267-2323.
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Topic(s) that follow:

Nondiscriminatory Policy
Who Pays for Home Care?
How Does Medicare Work?
Summary of Notice of Privacy Practices
Notice of Privacy Practices and Responsibilities
HCFA/OASIS Privacy Statements
Client Bill of Rights and Responsibilities
Statement of Illinois Practices on Advance Directives and DNR Orders
Safety Instructions and Guidelines
Emergency Care Plan
Emergency Contact Numbers
Intravenous Instructions



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