Guiding principles are permanent goals in the sense that they do not change and they are not compromised. All activities should be conducted with the following guiding principles in mind:

• Integrity: Be honest, ethical, fair ad respectful with customers, suppliers, caregivers and staff.
• Tenacity: Practice commitment and endurance with a proper mixture of decisiveness and patience.
• Productivity: Recruit, train and retain good people who consistently complete assignments and deliver quality services based on
• Profitability: Achieve a fair profit commensurate with the investment, effort, risk and value to the customer.
• Growth: Invest appropriate to build and develop our people, business and systems to maintain a long-term leadership position.
• Generosity: Share the benefits and rewards with everyone including employees, shareholders and the local community.
• Quality and Value: We take pride in every service and related process we provide.
• Service: Customer and employee satisfaction and trust are the foundation of our success.
• Decentralization: Effective decentralized (local) responsibility with centralized coordination and support.
• Results and Rewards: Must be measurable and based upon achievement of our goals.
• Open Communication: Issues are brought to the appropriate level in the organization for resolution.
• Being Positive, Participative and Hardworking: We are flexible yet highly focused as a team on doing it now and keeping it simple.

“ Well understood and followed principles and philosophies are the basis for success, helping us achieve our mission while enhancing the quality of life of all those associated with AHHC ”