Incident reports are an invaluable tool for the agency. They provide fact based information related to an actual or potential threat to well being of a client or staff member, inappropriate care or behavior or unusual occurrences. The agency uses incident reports in many ways; one of the most important is for continual improvement in care and safety of clients and staff members.
Every staff member should be familiar with what an incident is, when and how to report any unusual occurrence. The complete policy is included in the procedure manuals in the homes of private duty clients or by contacting HR for a hard copy of the policy. Forms are in the homes of private duty clients.
When: Within 24 hours of learning of an unusual occurrence. This report should be forwarded to your nursing supervisor or administrator within 24 hours.
How to Report: Should contain only objective facts, no inferences or assumptions should be made. Names of any witnesses including relationship to the client or title of the witness should be recorded. Whether or not a physician was contacted and any orders they gave as a result.
Once a report is made an investigation of the occurrence will be conducted if necessary. All incidents are presented to the Professional Advisory Board and recommendations may be made to thwart off any further such incidents. Each staff member is held responsible for reporting incidents and accountable for the ongoing health, safety and welfare of clients and staff alike. Anyone knowing of an incident and failing to report it can be disciplined accordingly. No staff member can or will be disciplined for reporting safety issues to the agency. All safety issues should be brought to the attention of your nursing supervisor. If you are unable to get a safety issue corrected through them, contact the Director of Nursing. Employees are encouraged to report unresolved safety or care issues to Joint Commission @ 1-800-994-6610 or email email@example.com.