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Client Handbook

Guiding Principles and Business Philosophy

Chicago area. We perform our professional services with pride and respect. The client's dignity and sustained well-being are our guiding principles.

MISSION: American Home Health provides compassionate, cost-effective services with pride and respect.

Guiding principles are permanent goals in the sense that they do not change and they are not compromised. All activities should be conducted with the following guiding principles in mind:

  • Integrity
    Be honest, ethical, fair ad respectful with customers, suppliers, caregivers and staff.
  • Tenacity
    Practice commitment and endurance with a proper mixture of decisiveness and patience.
  • Productivity
    Recruit, train and retain good people who consistently complete assignments and deliver quality services based on established standards.
  • Profitability
    Achieve a fair profit commensurate with the investment, effort, risk and value to the customer.
  • Growth
    Invest appropriate to build and develop our people, business and systems to maintain a long-term leadership position.
  • Generosity
    Share the benefits and rewards with everyone including employees, shareholders and the local community.
  • Quality and Value
    We take pride in every service and related process we provide.
  • Service
    Customer and employee satisfaction and trust are the foundation of our success.
  • Decentralization
    Effective decentralized (local) responsibility with centralized coordination and support.
  • Results and Rewards
    Must be measurable and based upon achievement of our goals.
  • Open Communication
    Issues are brought to the appropriate level in the organization for resolution.
  • Being Positive, Participative and Hardworking
    We are flexible yet highly focused as a team on doing it now and keeping it simple.

“Well understood and followed principles and philosophies are the basis for success, helping us achieve our mission while enhancing the quality of life of all those associated with AHHC”

Topic(s) that follow:

Why Home Health?
Who We Are?
Hiring Practices
What is Home Health?
Contacting the Office
Grievance and Complaints
Nondiscriminatory Policy
Who Pays for Home Care?
How Does Medicare Work?
Summary of Notice of Privacy Practices
Notice of Privacy Practices and Responsibilities
HCFA/OASIS Privacy Statements
Client Bill of Rights and Responsibilities
Statement of Illinois Practices on Advance Directives and DNR Orders
Safety Instructions and Guidelines
Emergency Care Plan
Emergency Contact Numbers
Intravenous Instructions

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